By Elana Scherr
Senior Account Executive, Kahn Media Inc.

It’s 2011, you’ve got the Social media covered for your company, right? Between Twitter, Facebook and Videos and… what’s that? You’re confused and concerned that it’s all so complicated and possibly not really useful to your business after all?

Have no fear. We will break down the common myths and misconceptions about using social media for business, and we will do it all without confusing overcomplicated language and techno-babble.

Myth 1 – Social media is for kids, not business.

Social media is a broad term, but it covers most of the ways people share information over the internet. If you want people to talk about your company or product, you have to make it easy for them to do it online.

The various social media outlets, including YouTube, Flickr, Facebook, Twitter, Forums and Blogging, all make it possible for a business owner to answer tech questions, perform market research, promote sales or new products, support dealers and distributors and even become a daily part of their customer’s lives. The result is incredible ROI – for very little cost beyond time/labor, you can communicate directly with consumers, without a filter, and increase both the bottom line and long-term brand awareness.

Each aspect of social media has interesting features and all have their own benefits and pitfalls, which leads me to our second misconception.

Myth 2 – A business needs to be equally active in all forms of social media or it isn’t worth doing anything.

The great thing about the various social media outlets is that they can be coordinated into a single cohesive campaign – or you can treat each as a separate media channel. A new video can be shared on Facebook or a blog post promoted on Twitter, but that doesn’t mean that you must do everything at once. If you only have time for one forum, or you just want to tweet once a month about clearance items, then start there. It’s still an additional audience, and it’s still one more place for search engines to find your company or product. That’s the secret of social media marketing – they key isn’t communicating with the people who follow your channel, it’s caching all that content you create for people to read and absorb in the coming days, weeks and months as search engines index what you wrote and bring it up as a search result for people seeking answers and content.

Myth 3 – Participating in forums means posting constantly, many times each day. Who has time for that?

We could (and will) do a whole article devoted to the use of forums, but basically, sponsoring a few popular forums in your market gives you the ability to search and post answers to questions, as well as share blog posts or videos about your company. Posting frequency depends on your resources and interest, but the most important people who see your post are not the forum members; they are people stumbling into the forum thread via search engine.

Think about it; when you search for something new (say, you just got a new mobile phone and are curious about features) many of the results that come up will be forum posts where someone asked a similar question. You’ll scroll through the answers, and if there’s a satisfactory one, you’ll leave with the information you needed. Therefore, it is not the frequency of your company’s forum posts, but rather the completeness and quality which will endear you to members and searchers alike.

Myth 4 – My company offers high-end products to an exclusive audience. Won’t all this tweeting, blogging and facebooking take away from our mystique?

Here’s the thing about all use of social media, both for personal and business use: nobody is forcing you to post photos of messy workshops or proprietary schematics. You control the content and the message. Social media may be friendly, but that doesn’t mean it can’t be used in a classy manner, just as a cocktail party is different from a frat party.

If you want to maintain a high-end feel, keep your posts formal. Make sure grammar and punctuation are accurate. Post high resolution photographs from your catalogs, or link to well respected publications featuring your products.

Being accessible doesn’t make you common, and more importantly, if you aren’t on the web, your fans will make unofficial profiles to represent you and then you’ll have no control of your company image.

Myth 5 – We have a blog on our website. Why would we start a Facebook page to compete with our own site?

No matter how exciting your company website is, it probably isn’t the homepage for hundreds of thousands of people across the world. When you have a Facebook fan page devoted to your company, there’s a good chance that your post will be in their newsfeed at least once a week or more and you can use it to push traffic to your blog.

Now you might be saying, “Once a week? But I post more than that, people must see my posts every day!” and that brings us to a very common mistake regarding Facebook.

Myth 6 – If you post every day on Facebook, you’ll be annoying and people won’t like your company.

We’ve heard from many companies that are afraid of over-posting and becoming like “Farmville” or “Mafia Wars” (By the way, you can block those apps while still maintaining a relationship with the person who plays them, just hover the cursor on the right side of the post, hit the “x” when it appears and click “hide …Farm Wars…”. You’re welcome.)

At this point, most regular Facebook users have more friends and interests than will fit on their screen in a single visit, and Facebook sets the newsfeed to a default called “Top News” which is actually a sort of “favorites”, meaning it’s the people or companies most clicked by that user. If you aren’t in the Top news, the Facebook user won’t see your post that day unless he or she switches over to “Most Recent” and even then, your posts will move down the viewer’s wall during the day as new posts are made by their other contacts.

This is good, because it means you can post every day without alienating your fans, (although we don’t recommend more than once a day unless you are offering live updates from an event or contest). The quick turn over of posts also means you can repeat posts, or post similar information. It will be new to much of your audience!

While daily posts aren’t annoying, daily Facebook messages are. Since Facebook messages go straight to people’s email, sending sales notices or product updates as a message is basically spamming. That’s a quick way to get your page or profile blocked.

Myth 7 – We have to post about our products every day.

So now you’ve been won over to the idea of updating blogs, forums and Facebook pages often, but with what? Daily repetition of the product line is bound to get boring, both for the reader and the company making the posts. So what do you post about?

Use your social media outlets to post detail shots, behind the scenes tours, history, employee bios, helpful tech, entertaining events, relevant trivia, and vintage videos, or to ask questions for your market research. Find out what products your fans would like to see, or encourage them to ask tech questions or post their own stories and photos.

People love to feel like they have inside information, so if you post a quick bio of your lead technician or video of an R&D session, it gives your fans a real feeling of connecting with your company. As mentioned earlier, only post what you are comfortable sharing. Maybe that’s just macro shots of fasteners or details of the fine stitching on a product. If it is something that isn’t available anywhere else, your audience will view it as worthwhile content.

It’s important to post product links occasionally, but if you make gardening tools, your posts needn’t be solely sales links to hedge trimmers. You can post links to videos about flowering vines, or articles detailing the proper winter cutting of roses. As long as the links you post don’t mention your competitors, your readers will associate the helpful or interesting information with your company.

Myth 8 – Flickr is just for people sharing wedding photos.

Going back to the main reason for using social media (increased web presence), Flickr is one of the easiest ways to use social media. Simply upload the same images you use for web catalogs and label them with product info, keywords and weblinks and you have one more place which will show up for customers when they make searches. As an added bonus, bloggers searching for images to illustrate their own stories may grab yours from Flickr. Make sure they have watermarks!

Myth 9 – We don’t make enough videos to have a YouTube Channel.

YouTube allows you to make playlists and add videos posted by other users to your channel. If you notice your company or product in customer’s videos, add them to your channel and you’ll have one more place where customers can see you and reach your company on the web.

Along with adding customer videos to your playlists, make sure you tag your own videos as you upload them. Tags are the words at the bottom of photos, blog posts and videos and they are a useful way to help search functions find your posts and videos. On YouTube, tags are especially important as they greatly affect the frequency and position of your video in search results.

The best results come from including a detailed description of the video, and including tags that you see on videos with a similar theme. Don’t be afraid of tags like “awesome”. A huge amount of people spend their free time searching general terms like “awesome video” .

Myth 10 – Once it is set up, we can just leave our profiles and fan pages alone except for when we post links.

Nothing is sadder than a Facebook fan page full of spam or a Twitter mailbox with 600 unanswered direct messages. A social media site is very much like a real party. A good host interacts with all the guests, cleans up messes and sends rowdy guests outside.

The reason social media has the word “Social” in it is because it is based off interaction. It is important to make sure that whoever is monitoring your company’s online activities will be able to answer tech questions, reply to friend requests, link to dealers and diffuse tense situations or customer squabbles.
Don’t start up a giant social media campaign and attend it half-heartedly. It’s better to participate in only one outlet and do it well, than to set up profiles everywhere and leave them neglected like digital ghost towns.

There are many great tools available to help make managing your social media easier and more effective, and if you don’t have the time or personnel to run a full social media campaign, there are several good marketing and PR firms with Social media experts who are happy to discuss and maintain your company’s social media presence.

Hopefully this has inspired you to log on and get to know your customers and fans. Social media is like a free ad in a magazine, or a booth in a world-wide trade show. It takes a little effort, coordination and manpower to get things rolling and keep it staffed and active, but it’s good for your company.

A little over a week ago I attended a marketing and technology conference, hoping to  A) see what the competition is up to and B) maybe learn a few things. As it turns out, I got to do both. We work very hard to stay current on social media marketing, and as a rabid iPhone user I’m already quite familiar with the mobile data hog trend that’s sweeping the tech world (as is my wife, she pays the AT&T bill). What did open my eyes were some numbers presented by Famous Rhodes, Director of eBay Motors.

Some facts Famous bright to light:

• Mobile phone internet commerce is fastest growing commerce sector
  • Smart phones went from 0% to 20% of mobile market in 8 years
  • Over 100 MILLION iPhones have been sold worldwide
  • 160,000 Google phones are activated every DAY
  • By 2013, 40% of internet traffic will be mobile
  • Apple sold 1.7 million iPhone 4 models in the first weekend it went on sale
  • iTunes already has over 225,000 apps
  • Google’s Android has over 70,000 apps in less than one year

Those are BIG numbers. As a communications professional, my goal is to make sure as many qualified eyeballs as possible see my client’s message. The tough part is keeping a finger in a LOT of pies, from Facebook fan pages and YouTube video channels to forums, print PR, TV, newspapers, Twitter and more. The key to conglomerating all this info into a single channel isn’t the computer or TV like everyone predicted 20 years ago – it’s the phone. As it stands I check my email, twitter, facebook and website on my phone constantly. I think most consumers under 40 do the same.

That said, the key moving forward is to obtain an M-Commerce leadership position now, while the field is still young and growing. The video game and fashion industries have already taken a foothold, automotive is lagging behind. We have several new projects in development that will help clients put all data into a single channel available on any phone, and that’s the key to streamlining all the communication strategies into a single stream of information. Of course the info has to be fun and entertaining, otherwise what’s the point?

I’ll have more exciting news regarding these programs soon, in the meantime enjoy Pete, Roger and Keith doing their thing.

We’ll start with video work since it demands more specific settings and consumes a lot more space.

Filming:

• Shoot with a tripod whenever possible. This is an effort to reduce the amount of shake and vibrations in our videos. When I’m out filming cars, I always have a tripod with me. For interviews, stationary shots, moving shots, pans, and everything else, these shots look a lot more professional. When the footage is more professional it shows that your company puts a lot of effort and thought into every little detail.

• Shoot everything in the same format. Now with HD cameras especially you are given plenty of options in how the camera will record its footage. Varying formats in the same project not only looks less professional, it also can be entirely incompatible.
  • At Kahn Media everything as of right now is shot in 720p and the majority of footage is at 30fps. Why? Because the majority of our video goes online, and YouTube maxes out at 720p, but this format still looks good on a TV screen.
  • Use a GoPro Hero HD? The setting R2 for 1080i/p is largely unnecessary for most internet-based projects and will just result in a larger file size.
  • If you shoot something with the intent of it being turned into slow-motion footage, keep the 720p and shoot at 60fps. This is double the frame rate so the slowed footage will look much smoother.
    • Normal Footage: 720p/30fps
    • Slow Motion Footage: 720p/60fps (R3 on the GoPro)

• Import the Footage from the Camcorder. It is important that you import footage from the camera instead of dragging files over like a hard drive. Cameras don’t automatically record to an editable file format. The footage needs to be imported into an editing program. Cameras come with software to properly import footage and many other programs are also capable of doing this. I’ve been receiving a growing number of .MTS files lately as well as many other non-compatible formats. We have ways of making MTS files work eventually but it is very time consuming and just delays videos further. The exception to this being GoPros which record into a .MOV file format which is perfect for editing.
  • Import footage – don’t just drag files over (Except for with Gopros)
  • Desired files: Uncompressed .MOV Files

Photography:

• Shoot high-resolution. We don’t need or necessarily want RAW files for event coverage and/or blog posts. However, a high-quality JPEG can go a long way.

• Shoot with the sun to your back. This is for lighting/exposure purposes of course. You can do a lot with ambient (natural) light if you utilize it properly. This tip can help you eliminate a lot of unwanted shadows and will clean up the look of photos significantly.

• Show as much as you can. Take photos of everything going on. A cool car, a race, a funny story, a cool story, anything relevant.

• Avoid busy backgrounds. Nothing kills a shot quicker than having your competitors’ vehicles in the background. Always try to get your company’s car separate from anything that could make the photo unusable.

For Both:

• Get multiple shots of each car. Get overview shots and specific shots of your product. If possible, get photos that include the vehicle and owner’s info (Ex: A tag at a car show)

• Interview customers. Ask people questions that use your product. Film their reactions (use a microphone if possible). Take some notes, maybe a good write-up or caption could be tied into the photos. People also enjoy feeling like their voice is heard, especially if it’s by the companies that they have given their hard-earned money to.

• Show people having a good time. Get shots of people enjoying events you sponsor, or customers enjoying your products. This can be as valuable, if not more so than a traditional commercial. People like companies that not only have good products but also reinvest in the community and give that community a chance to enjoy themselves (Ex: Muscle car events for the Muscle Car Community). Make a point of showing that you support the community and that people are enjoying events you sponsor.

• Have fun. If you’re having a good time while shooting and experiencing the cars or races it’ll carry over to the footage. Our goal here isn’t just about showing company’s products, we want to show that our clients are into fun. All of our clients have products that are used in fun applications like races. We want people to see footage from events that our clients contribute to and/or participate in. If someone uses a client’s product in the race I will show that person using the product and usually interview him or her as well. It’s better to have more footage and sort through it than coming up short on footage when working on something.

It’s important that you put some effort into the quality of photo and video work for your company. Customers, both current and potential, will notice the quality of this and directly associate it with your product. The cleaner and better shot everything is, the better the company’s image. Follow these steps when possible and have a good time while doing so and it’ll work wonders.

I can’t wait to see what you guys can do.

Thanks,

-Alex Auerbach

We’ll start with video work since it demands more specific settings and consumes a lot more space.

Filming:

• Shoot with a tripod whenever possible. This is an effort to reduce the amount of shake and vibrations in our videos. When I’m out filming cars, I always have a tripod with me. For interviews, stationary shots, moving shots, pans, and everything else, these shots look a lot more professional. When the footage is more professional it shows that your company puts a lot of effort and thought into every little detail.

• Shoot everything in the same format. Now with HD cameras especially you are given plenty of options in how the camera will record its footage. Varying formats in the same project not only looks less professional, it also can be entirely incompatible.
  • At Kahn Media everything as of right now is shot in 720p and the majority of footage is at 30fps. Why? Because the majority of our video goes online, and YouTube maxes out at 720p, but this format still looks good on a TV screen.
  • Use a GoPro Hero HD? The setting R2 for 1080i/p is largely unnecessary for most internet-based projects and will just result in a larger file size.
  • If you shoot something with the intent of it being turned into slow-motion footage, keep the 720p and shoot at 60fps. This is double the frame rate so the slowed footage will look much smoother.
    • Normal Footage: 720p/30fps
    • Slow Motion Footage: 720p/60fps (R3 on the GoPro)

• Import the Footage from the Camcorder. It is important that you import footage from the camera instead of dragging files over like a hard drive. Cameras don’t automatically record to an editable file format. The footage needs to be imported into an editing program. Cameras come with software to properly import footage and many other programs are also capable of doing this. I’ve been receiving a growing number of .MTS files lately as well as many other non-compatible formats. We have ways of making MTS files work eventually but it is very time consuming and just delays videos further. The exception to this being GoPros which record into a .MOV file format which is perfect for editing.
  • Import footage – don’t just drag files over (Except for with Gopros)
  • Desired files: Uncompressed .MOV Files

Photography:

• Shoot high-resolution. We don’t need or necessarily want RAW files for event coverage and/or blog posts. However, a high-quality JPEG can go a long way.

• Shoot with the sun to your back. This is for lighting/exposure purposes of course. You can do a lot with ambient (natural) light if you utilize it properly. This tip can help you eliminate a lot of unwanted shadows and will clean up the look of photos significantly.

• Show as much as you can. Take photos of everything going on. A cool car, a race, a funny story, a cool story, anything relevant.

• Avoid busy backgrounds. Nothing kills a shot quicker than having your competitors’ vehicles in the background. Always try to get your company’s car separate from anything that could make the photo unusable.

For Both:

• Get multiple shots of each car. Get overview shots and specific shots of your product. If possible, get photos that include the vehicle and owner’s info (Ex: A tag at a car show)

• Interview customers. Ask people questions that use your product. Film their reactions (use a microphone if possible). Take some notes, maybe a good write-up or caption could be tied into the photos. People also enjoy feeling like their voice is heard, especially if it’s by the companies that they have given their hard-earned money to.

• Show people having a good time. Get shots of people enjoying events you sponsor, or customers enjoying your products. This can be as valuable, if not more so than a traditional commercial. People like companies that not only have good products but also reinvest in the community and give that community a chance to enjoy themselves (Ex: Muscle car events for the Muscle Car Community). Make a point of showing that you support the community and that people are enjoying events you sponsor.

• Have fun. If you’re having a good time while shooting and experiencing the cars or races it’ll carry over to the footage. Our goal here isn’t just about showing company’s products, we want to show that our clients are into fun. All of our clients have products that are used in fun applications like races. We want people to see footage from events that our clients contribute to and/or participate in. If someone uses a client’s product in the race I will show that person using the product and usually interview him or her as well. It’s better to have more footage and sort through it than coming up short on footage when working on something.

It’s important that you put some effort into the quality of photo and video work for your company. Customers, both current and potential, will notice the quality of this and directly associate it with your product. The cleaner and better shot everything is, the better the company’s image. Follow these steps when possible and have a good time while doing so and it’ll work wonders.

I can’t wait to see what you guys can do.

Thanks,

-Alex Auerbach

As it turns out, the video was captured with a rig like the one used by Helivideo; basically a high-def Canon 7D mounted on a radio controlled helicopter. It works for the government with the predator drone, so why not the car industry? See the video below:

Aerial video with a Canon 5D , 7D helivideo.com from Eric AUSTIN on Vimeo.

Having been on shoots with real helicopters, I can attest to the fact that its outrageously expensive and the results are not always predictable. Poor weather, camera shake, and the fact that engine and rotor noise drown out ambient noise are all risks when working with a full-size chopper. Hopefully we’ll get a chance to work with Helivideo soon, it seems like a fantastic option that will revolutionize the promotional video market for the transportation industry.

As it turns out, the video was captured with a rig like the one used by Helivideo; basically a high-def Canon 7D mounted on a radio controlled helicopter. It works for the government with the predator drone, so why not the car industry? See the video below:

Aerial video with a Canon 5D , 7D helivideo.com from Eric AUSTIN on Vimeo.

Having been on shoots with real helicopters, I can attest to the fact that its outrageously expensive and the results are not always predictable. Poor weather, camera shake, and the fact that engine and rotor noise drown out ambient noise are all risks when working with a full-size chopper. Hopefully we’ll get a chance to work with Helivideo soon, it seems like a fantastic option that will revolutionize the promotional video market for the transportation industry.

When the smoke cleared on Sunday, over 60 vehicles had run through the cones and the Hotchkis team gave over 400 rides in three company test vehicles. Formerly conservative, drag-race-only Mopar fans were raving about how much fun they had, and many trekked back to the booth in the Manufacturer’s midway to learn more about suspension systems. We shot about 20 hours of high-def video, so we’ll have several chopped up and posted soon. There was a visible perception shift with the crowd by the end of the weekend. They understood handling for the first time, and they were pumped up about it.

Changing hearts and minds is what PR is all about. I just finished reading What the Dog Saw, by Malcom Gladwell, the author of Tipping Point. The first section of the book focuses on Ron Popeil, the owner of Ronco and the innovator of using late-night infomercials to push products like the Showtime Rotisserie and Food Dehydrator. According to Gladwell’s book, Popeil comes from a long line of pitchmen, who in the ’20s and ’30s would sell their wares on the Jersey Shore boardwalk with live demos. Ron took his live demo to late night TV and made millions.

In the age of social media and short-attention-span theater, human nature remains the same. People want to experience something in order to buy it. Magazine articles are great, but reading a story about something someone else did is a very passive experience. The beauty of events like Mopars at the Strip, any of the GoodGuys Shows with autocross or shootouts like the Optima Ultimate Street Car Challenge is that they get people to partake in a real-world roller coaster ride. They have a great time, then they tell their friends. The key is tying that experience to a product. Otherwise its just entertainment – which is fine and good, unless you’re trying to make money on the deal. Having a sponsor banner hanging next to the registration booth for an event is good. Giving the participant a ride in a vehicle with your products on it where they can actually feel the difference is great.

Taking a cue from Ron and his rotisserie, we recognize that giving a few hundred people a ride is wonderful, but then sharing that person’s experience with the world is much more powerful. Since TV has become fractionalized by DVR technology and hundreds of channels, spending tens of thousands of dollars on a 2am airtime slot probably isn’t the best choice. Instead, we’re sharing the experience with the world through real-time Facebook and Twitter updates, and video posted to YouTube and the forums. The goal: to help people live in someone’s shoes as they have a thrilling ride for a about two minutes.

With that in mind, one of our other clients – Spectre Performance – is sponsoring a wild event called the Speed by Spectre 341 Challenge. It’s the rebirth of an old Ferrari Club event called the Virginia City Hillclimb. They’re closing a mountain road in southwest Nevada and letting supercars run the road for time. It’s scary, dangerous, and very very cool. So far we’ve signed up several major car builders, supercar owners, a few superstar drivers and most of the major media outlets to cover the event. Only a few dozen will participate, but hopefully thousands can experience it. To illustrate, we put together a little video featuring footage the Spectre crew shot in 2002 when company owner Amir Rosenbaum set the record (which still stands):

Anyway, those are just some random thoughts on why experience is making a comeback. Stay tuned for some vids from Vegas.

-Dan

For those of you who didn’t see the cover of January’s Entrepreneur Magazine, they ran a major feature on a NYC startup called Animoto. The company is run by four friends: two software geeks, a music major and a film student.

Together they cooked up a sweet little piece of software that allows users to upload photos, pick from a pretty wide list pre-licensed music (or upload their own) and hit the GO button. Then Animoto takes over, analyzing the images and music and creating a slide show with slick transitions that match the visuals and sound. Then it gives you a code to upload to YouTube. The entire process takes about 30 seconds.

The process is pretty cool, particularly for those who don’t always want to spend time in iMovie cutting videos and would rather post a quick slide show. I did one about a car show a client sponsored just for fun. Check it out:

This was accomplished with the free version of the software. Upgrade to the Pro version (about $250) and you can use higher-resolution photo, make shows as long as you want (the free version is limited to 30 seconds) and it’s fully licensed to use commercially. Imagine the promotional possibilities for real estate agents, restaurants, photographers, even car dealers! Just upload your shots, pick some music and BAM, you’ve got a slick little video to post on your site.